ClearSight Privacy Policy

Shandong ClearSight International Trade Co., Ltd. respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, submit a product inquiry, request a quotation, communicate with us by email or WhatsApp, or otherwise interact with us in connection with our veterinary and pet equipment business.

Last Updated: July 28, 2026

1. Who We Are

Shandong ClearSight International Trade Co., Ltd. is responsible for international quotations, customer communications, sales coordination, export documentation and related business activities conducted under the ClearSight name.

ClearSight supplies veterinary equipment, pet grooming equipment, stainless steel animal housing, smart pet care products and cat furniture to global B2B buyers.

For the purposes of applicable data protection laws, Shandong ClearSight International Trade Co., Ltd. is generally responsible for the personal information described in this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected when you:

• Visit or interact with our website;
• Submit a product inquiry or request a quotation;
• Contact us by email, telephone, WhatsApp or another communication channel;
• Discuss product specifications, samples, wholesale orders or OEM/ODM requirements;
• Enter into a sales, payment, shipping or export transaction with us;
• Request product information, documentation or online after-sales assistance.

This Privacy Policy does not govern websites, applications or services independently operated by third parties.

3. Information We Collect

3.1 Information You Provide

When you submit an inquiry, request a quotation or communicate with us, we may collect the following information:

• First and last name;
• Company or organization name;
• Business email address;
• Telephone or WhatsApp number;
• Country or region;
• Product name, model or page URL;
• Estimated order quantity;
• Customization, branding or packaging requirements;
• Destination country or delivery information;
• Questions, messages and other information you choose to provide.

Please do not submit passwords, identification documents, sensitive personal information or payment-card details through a general product inquiry form.

3.2 Business and Order Information

If your inquiry proceeds to a quotation or order, we may also collect and maintain quotation records, product specifications, contract information, invoice details, payment records, shipping information, customs information, customization confirmations and after-sales communications.

3.3 Technical Information

When you visit our website, certain technical information may be collected automatically, including your Internet Protocol address, browser type, device type, operating system, referring page, pages viewed, approximate location, access time, server logs and website security information.

4. How We Use Personal Information

We may use personal information to:

• Respond to product and company inquiries;
• Recommend suitable products or configurations;
• Prepare quotations and commercial proposals;
• Confirm quantities, specifications and customization requirements;
• Coordinate samples, production, inspection, packaging and delivery;
• Prepare contracts, invoices and export documents;
• Communicate about orders, shipping and after-sales matters;
• Maintain business, accounting and transaction records;
• Protect our website, systems, customers and business operations;
• Prevent fraud, misuse and security incidents;
• Analyze and improve website performance and customer communication;
• Comply with legal, tax, customs, accounting and regulatory obligations;
• Establish, exercise or defend legal claims;
• Send business or marketing communications where permitted by law.

We do not sell, rent or trade personal information to third parties.

5. Legal Bases for Processing

Where the European Economic Area, United Kingdom or similar data protection laws apply, we may rely on one or more of the following legal bases.

Contract and Pre-Contractual Steps

We process information when necessary to respond to a quotation request, discuss product specifications, prepare an agreement or perform a contract.

Legitimate Business Interests

We may process information to operate our B2B business, respond to customers, improve our website, protect our systems, prevent fraud and maintain appropriate business records.

Legal Obligations

We may process information when required to comply with tax, accounting, customs, export, regulatory or other legal obligations.

Consent

Where required, we may rely on your consent for optional cookies, certain marketing communications or another specific processing activity. You may withdraw your consent at any time.

6. How We Share Personal Information

We may share personal information only when reasonably necessary for the purposes described in this Privacy Policy.

Affiliated Production Companies

Product specifications, quantities and customization requirements may be shared with the relevant affiliated production company when necessary to evaluate, manufacture, inspect, package or support an inquiry or order.

Service Providers

We may share necessary information with service providers that assist us with website hosting, website security, business communications, data storage, payment processing, banking, product inspection, logistics, international shipping, customs documentation, accounting or professional services.

Legal and Regulatory Requirements

We may disclose information when reasonably necessary to comply with applicable laws, respond to lawful requests, meet tax or customs requirements, investigate fraud, protect legal rights or establish, exercise or defend legal claims.

Business Reorganization

If our business is reorganized, merged, sold or transferred, relevant information may be transferred as part of that transaction, subject to appropriate confidentiality and data protection requirements.

7. Payment Information

ClearSight does not request customers to submit complete payment-card information through general website inquiry forms.

If an inquiry proceeds to an order, payment information may be processed by banks, financial institutions or third-party payment providers involved in the transaction. These providers process information according to their own terms and privacy policies.

We may retain appropriate invoices, transaction references and accounting records where necessary for order administration, financial reconciliation, tax compliance and legal obligations.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information;
• Request restriction of certain processing activities;
• Object to processing based on legitimate interests;
• Object to direct marketing;
• Withdraw consent where processing is based on consent;
• Request a portable copy of certain information;
• Submit a complaint to an appropriate data protection authority.

These rights may be subject to legal conditions, exceptions and identity-verification requirements.

To submit a privacy request, contact us at chengguanaurora@163.com and provide sufficient information for us to identify the relevant records and understand your request.

We will respond within the period required by applicable law.

9. Privacy Complaints

If you have a concern about how we collect or use personal information, please contact us first at chengguanaurora@163.com. We will review your concern and respond within a reasonable period.

Depending on your location, you may also have the right to submit a complaint to your local data protection or privacy authority.

10. Website Logs and Security

When you visit our website, our server and security tools may automatically record technical information transmitted by your browser or device.

This information may include your IP address, browser type, operating system, referring and exit pages, pages viewed, access times, request URLs and other diagnostic information.

We use this information to operate the website, identify technical problems, monitor website security, prevent misuse and understand general website performance.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The applicable retention period may depend on:

• Whether an inquiry remains active;
• Whether an inquiry results in a quotation or order;
• The duration of the customer or business relationship;
• Contractual, warranty and after-sales requirements;
• Tax, accounting, customs and export obligations;
• The need to resolve disputes or enforce agreements;
• Applicable legal requirements and limitation periods.

Information that is no longer required will be deleted, anonymized or securely restricted, subject to applicable legal and technical requirements.

12. Cookies and Similar Technologies

Cookies are small data files stored on a browser or device. Our website may use cookies and similar technologies to:

• Enable essential website functions;
• Maintain website security;
• Remember privacy or language preferences;
• Measure website traffic and performance;
• Understand how visitors interact with website pages.

Strictly necessary cookies may operate because they are required for the website to function.

If we use analytics, preference, advertising or other non-essential cookies, we will request consent where required by applicable law. Users will be given an appropriate method to accept, reject or change their choices.

You may also control cookies through your browser settings. Disabling certain cookies may affect the operation of some website functions.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our website, business practices, service providers or legal obligations change.

The updated version will be published on this page, and the “Last Updated” date will be revised.

Where appropriate, material changes may also be communicated through an additional notice on the website.

14. Marketing Communications

We may send product, service or business-related marketing communications where permitted by applicable law or where you have provided consent.

You may unsubscribe from marketing communications at any time by using the unsubscribe method included in the communication or by emailing chengguanaurora@163.com.

After an unsubscribe request, we may retain limited information to ensure that your preference continues to be respected.

Quotation, transaction, order, shipping and after-sales communications are not considered marketing communications and may continue where necessary.

15. International Data Transfers

ClearSight is based in China and serves customers in multiple countries and regions.

Personal information submitted from another country or region may therefore be transferred to, stored in or processed in China or in other countries where our service providers operate.

Data protection laws in those countries may differ from the laws in your country. Where applicable law requires a specific international transfer safeguard, we will take appropriate steps before transferring the relevant personal information.

16. How We Protect Personal Information

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include access controls, password protection, secure communications, limited staff access, data backups, website security tools and appropriate service-provider controls.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Users should avoid sending sensitive or unnecessary personal information through general inquiry forms or unsecured communication channels.

17. Third-Party Links and Services

Our website may contain links to third-party websites or services, including WhatsApp and social media platforms.

These services are operated independently and may collect or process information according to their own privacy policies.

ClearSight is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the relevant third-party privacy policy before providing personal information.

18. Children’s Privacy

Our website and services are intended for business customers and professional buyers. They are not directed to children.

We do not knowingly collect personal information from children through our product inquiry services. If we learn that personal information from a child has been submitted without appropriate authorization, we will take reasonable steps to delete it.

19. Contact Us

For questions about this Privacy Policy or requests concerning personal information, please contact:

Shandong ClearSight International Trade Co., Ltd.

Location: Yanzhou District, Jining, Shandong, China

E-mail: chengguanaurora@163.com

Phone and WhatsApp: +86 150 6970 3696