{"id":74,"date":"2026-06-25T22:00:40","date_gmt":"2026-06-25T14:00:40","guid":{"rendered":"https:\/\/www.clearsightpetcn.com\/?page_id=74"},"modified":"2026-07-28T16:49:13","modified_gmt":"2026-07-28T08:49:13","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.clearsightpetcn.com\/tr\/refund-policy\/","title":{"rendered":"\u0130ade Politikas\u0131"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"74\" class=\"elementor elementor-74\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e53567 e-flex e-con-boxed e-con e-parent\" data-id=\"1e53567\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2bd051c e-flex e-con-boxed e-con e-child\" data-id=\"2bd051c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-636d7ea elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"636d7ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Veterinerlik ve Evcil Hayvan Ekipmanlar\u0131 Sipari\u015fleri i\u00e7in B2B \u0130ade Politikas\u0131<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-209f1df elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"209f1df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">Ana Sayfa<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b37eebf elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"b37eebf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:360}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Bu B2B iade politikas\u0131, [\u015firket ad\u0131] \u00fczerinden verilen ve iade ko\u015fullar\u0131na uyan veterinerlik ve evcil hayvan ekipman\u0131 sipari\u015fleri i\u00e7in genel iade ve iade inceleme s\u00fcrecini a\u00e7\u0131klamaktad\u0131r. <a href=\"https:\/\/www.clearsightpetcn.com\/tr\/about-us\/\">Shandong ClearSight Uluslararas\u0131 Ticaret Ltd. \u015eti.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9142f78 e-flex e-con-boxed e-con e-parent\" data-id=\"9142f78\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3d90f6 elementor-widget elementor-widget-text-editor\" data-id=\"f3d90f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00dcr\u00fcn \u00f6zellikleri, miktarlar, \u00f6zelle\u015ftirme talepleri, denetim d\u00fczenlemeleri, sevkiyat \u015fartlar\u0131 ve ticari ko\u015fullar sipari\u015ften sipari\u015fe farkl\u0131l\u0131k g\u00f6sterdi\u011finden, iade ve para iadesi i\u015flemleri yaln\u0131zca ilgili sat\u0131\u015f s\u00f6zle\u015fmesinde a\u00e7\u0131k\u00e7a belirtilmi\u015fse veya daha sonra ClearSight taraf\u0131ndan yaz\u0131l\u0131 olarak kabul edilmi\u015fse m\u00fcmk\u00fcnd\u00fcr.<\/p><p><em>Son G\u00fcncelleme: 28 Temmuz 2026<\/em><\/p><h2>\u00d6nemli Duyuru<\/h2><p class=\"isSelectedEnd\">Bu sayfa, \u015fartlara uygun iade ve para iadesi taleplerinin i\u015flenmesine ili\u015fkin genel bir \u00e7er\u00e7eve sunmaktad\u0131r. Bu sayfa, bir sipari\u015fi iptal etme, bir \u00fcr\u00fcn\u00fc iade etme veya para iadesi alma konusunda otomatik bir hak do\u011furmaz.<\/p><p class=\"isSelectedEnd\">\u0130lgili imzal\u0131 sat\u0131\u015f s\u00f6zle\u015fmesi ve di\u011fer yaz\u0131l\u0131 sipari\u015f anla\u015fmalar\u0131, bir sipari\u015fin \u015fartlar\u0131 kar\u015f\u0131lay\u0131p kar\u015f\u0131lamad\u0131\u011f\u0131n\u0131, gerekli bildirim s\u00fcresini, destekleyici kan\u0131tlar\u0131, masraflar\u0131n da\u011f\u0131l\u0131m\u0131n\u0131, mevcut \u00e7\u00f6z\u00fcm se\u00e7eneklerini ve para iadesi i\u015flem takvimini belirler.<\/p><p>Bu politikan\u0131n, y\u00fcr\u00fcrl\u00fckte olan imzalanm\u0131\u015f bir s\u00f6zle\u015fme veya yaz\u0131l\u0131 sipari\u015f anla\u015fmas\u0131yla \u00e7eli\u015fmesi durumunda, imzalanm\u0131\u015f s\u00f6zle\u015fme veya yaz\u0131l\u0131 anla\u015fma \u00f6ncelikli olacakt\u0131r.<\/p><h2>1. Kapsam ve Kat\u0131l\u0131m Ko\u015fullar\u0131<\/h2><p class=\"isSelectedEnd\">Bu politika, yaln\u0131zca ilgili imzal\u0131 sat\u0131\u015f s\u00f6zle\u015fmesinde veya di\u011fer yaz\u0131l\u0131 sipari\u015f anla\u015fmas\u0131nda a\u00e7\u0131k\u00e7a iade, para iadesi veya hak talebi h\u00fck\u00fcmleri i\u00e7eren B2B sipari\u015fleri i\u00e7in ge\u00e7erlidir.<\/p><p>Bir sipari\u015f, yaln\u0131zca a\u015fa\u011f\u0131daki nedenlerle otomatik olarak iade veya para iadesi i\u00e7in uygun say\u0131lmaz:<\/p><ul><li>Al\u0131c\u0131, sat\u0131n alma plan\u0131n\u0131 de\u011fi\u015ftirir;<\/li><li>Al\u0131c\u0131 art\u0131k \u00fcr\u00fcne ihtiya\u00e7 duymuyor;<\/li><li>Al\u0131c\u0131, uygun olmayan bir teknik \u00f6zellik, yap\u0131land\u0131rma veya miktar se\u00e7er;<\/li><li>Al\u0131c\u0131, yerel piyasa ko\u015fullar\u0131nda bir de\u011fi\u015fiklikle kar\u015f\u0131la\u015f\u0131r;<\/li><li>\u00dcr\u00fcn, onaylanm\u0131\u015f teknik \u00f6zelliklerde veya s\u00f6zle\u015fmede yer almayan bir beklentiyi kar\u015f\u0131lamamaktad\u0131r.<\/li><\/ul><p>S\u00f6zle\u015fmede a\u00e7\u0131k\u00e7a belirtilen bir iade veya para iadesi h\u00fckm\u00fc bulunmayan sipari\u015fler, ClearSight\u2019\u0131n yaz\u0131l\u0131 olarak bir istisna kabul etmedi\u011fi s\u00fcrece bu politika kapsam\u0131nda de\u011ferlendirilmez.<\/p><h2>2. S\u00f6zle\u015fme Ko\u015fullar\u0131n\u0131n Ge\u00e7erlili\u011fi<\/h2><p>\u0130lgili s\u00f6zle\u015fme veya yaz\u0131l\u0131 sipari\u015f anla\u015fmas\u0131, a\u015fa\u011f\u0131dakiler dahil olmak \u00fczere \u00e7e\u015fitli hususlar\u0131 belirler:<\/p><ul><li>Sipari\u015fin iade veya para iadesi i\u00e7in uygun olup olmad\u0131\u011f\u0131;<\/li><li>Tazminat talebinde bulunma s\u00fcresi;<\/li><li>Gerekli belgeler ve destekleyici kan\u0131tlar;<\/li><li>Uygulanacak denetim veya kabul standartlar\u0131;<\/li><li>\u00dcr\u00fcn\u00fcn iade edilmesi gerekip gerekmedi\u011fi;<\/li><li>\u0130ade edilecek yer ve nakliye d\u00fczenlemeleri;<\/li><li>Nakliye, sigorta, g\u00fcmr\u00fck vergileri, vergiler, banka masraflar\u0131 ve elle\u00e7leme masraflar\u0131na ili\u015fkin sorumluluk;<\/li><li>Mevcut d\u00fczeltici \u00f6nlem veya ticari \u00e7\u00f6z\u00fcm;<\/li><li>Onaylanan geri \u00f6deme tutar\u0131, para birimi ve \u00f6deme y\u00f6ntemi;<\/li><li>Geri \u00f6deme i\u015flem takvimi.<\/li><\/ul><p>Al\u0131c\u0131lar, bir talep g\u00f6ndermeden \u00f6nce ilgili s\u00f6zle\u015fmeyi ve onaylanm\u0131\u015f sipari\u015f belgelerini incelemelidir.<\/p><h2>3. Para \u0130adesi veya \u0130ade Talebinde Bulunma<\/h2><p class=\"isSelectedEnd\">Ko\u015fullar\u0131 kar\u015f\u0131layan bir al\u0131c\u0131, ilgili s\u00f6zle\u015fmede belirtilen s\u00fcre i\u00e7inde talebini sunmal\u0131d\u0131r.<\/p><p class=\"isSelectedEnd\">Resmi talepler e-posta yoluyla \u015fu adrese g\u00f6nderilmelidir:<\/p><p class=\"isSelectedEnd\"><a href=\"mailto:chengguanaurora@163.com\"><strong>chengguanaurora@163.com<\/strong><\/a><\/p><p>Talepte a\u015fa\u011f\u0131dakiler yer almal\u0131d\u0131r:<\/p><ul><li>Al\u0131c\u0131 ve \u015firket ad\u0131;<\/li><li>S\u00f6zle\u015fme, teklif, fatura veya sipari\u015f numaras\u0131;<\/li><li>\u00dcr\u00fcn ad\u0131, modeli ve miktar\u0131;<\/li><li>Teslimat veya teslim alma tarihi;<\/li><li>Bildirilen sorunun tespit edildi\u011fi tarih;<\/li><li>Sorunun net bir a\u00e7\u0131klamas\u0131;<\/li><li>\u0130lgili s\u00f6zle\u015fme h\u00fckm\u00fc;<\/li><li>Foto\u011fraflar, videolar, denetim kay\u0131tlar\u0131 veya di\u011fer destekleyici kan\u0131tlar;<\/li><li>Uygun oldu\u011fu durumlarda seri numaralar\u0131 veya \u00fcr\u00fcn tan\u0131mlama bilgileri;<\/li><li>Al\u0131c\u0131 taraf\u0131ndan talep edilen \u00e7\u00f6z\u00fcm.<\/li><\/ul><p>Eksiksiz ve do\u011fru bilgiler sunmak, inceleme s\u00fcrecinde gereksiz gecikmelerin \u00f6nlenmesine yard\u0131mc\u0131 olabilir.<\/p><h2>4. Talebin \u0130ncelenmesi<\/h2><p class=\"isSelectedEnd\">Eksiksiz bir talebin al\u0131nmas\u0131n\u0131n ard\u0131ndan, ClearSight konuyu ilgili s\u00f6zle\u015fme ve onaylanm\u0131\u015f sipari\u015f belgelerine g\u00f6re inceleyecektir.<\/p><p>\u0130nceleme kapsam\u0131nda \u015fu hususlar de\u011ferlendirilebilir:<\/p><ul><li>Onaylanm\u0131\u015f \u00fcr\u00fcn teknik \u00f6zellikleri ve yap\u0131land\u0131rmalar\u0131;<\/li><li>Approved drawings, samples or customization details;<\/li><li>Pre-shipment inspection records;<\/li><li>Product photographs and videos;<\/li><li>Packing and loading records;<\/li><li>Delivery and carrier documentation;<\/li><li>Installation, operating or maintenance information;<\/li><li>Third-party inspection findings;<\/li><li>Any contractual acceptance or claims requirements.<\/li><\/ul><p class=\"isSelectedEnd\">ClearSight may request additional information, photographs, videos, testing records or an independent inspection when reasonably necessary to evaluate the request.<\/p><p>Submitting a request does not guarantee that a return or refund will be approved.<\/p><h2>5. Customized and Made-to-Order Products<\/h2><p class=\"isSelectedEnd\">Customized, OEM, ODM, private-label and made-to-order products are not automatically returnable.<\/p><p>This may include products manufactured or prepared according to:<\/p><ul><li>Buyer-approved dimensions;<\/li><li>Custom materials or structural requirements;<\/li><li>Special colors or finishes;<\/li><li>Buyer logos or branding;<\/li><li>Customized electrical configurations;<\/li><li>Special accessories or components;<\/li><li>Custom packaging or labeling;<\/li><li>Buyer-approved drawings or samples;<\/li><li>Project-specific quantities or specifications.<\/li><\/ul><p>A customized or made-to-order product is eligible for return or refund only when this is expressly provided for in the applicable contract or when ClearSight approves another resolution in writing after reviewing the circumstances.<\/p><h2>6. Return Authorization<\/h2><p class=\"isSelectedEnd\">Buyers must not return products without prior written authorization from ClearSight.<\/p><p>When a return is approved, ClearSight will provide or confirm the applicable return instructions, which may include:<\/p><ul><li>The authorized products and quantities;<\/li><li>The return destination;<\/li><li>Packaging and protection requirements;<\/li><li>Shipping and insurance arrangements;<\/li><li>Required customs or transport documents;<\/li><li>Product identification requirements;<\/li><li>The authorized return period;<\/li><li>Any applicable inspection arrangements.<\/li><\/ul><p class=\"isSelectedEnd\">Unauthorized returns may be rejected or may not qualify for a refund.<\/p><p>Responsibility for return freight, insurance, duties, taxes, handling charges and transportation risk will be determined by the applicable contract or written return authorization.<\/p><h2>7. Product Condition and Inspection<\/h2><p class=\"isSelectedEnd\">Where an authorized return is required, products must be returned in the condition specified in the applicable contract or written return authorization.<\/p><p>After the returned products are received, ClearSight may inspect:<\/p><ul><li>Product condition;<\/li><li>Completeness of the returned quantity;<\/li><li>Packaging condition;<\/li><li>Accessories, components and documentation;<\/li><li>Serial numbers or identification labels;<\/li><li>Signs of use, installation, alteration or damage;<\/li><li>Compliance with the authorized return instructions;<\/li><li>The issue described in the original request.<\/li><\/ul><p>A refund will not be issued before the required inspection is completed unless the applicable contract or a separate written agreement states otherwise.<\/p><h2>8. Possible Resolutions<\/h2><p>Depending on the applicable contract, inspection results and written agreement between the parties, a resolution may include:<\/p><ul><li>Technical guidance or remote support;<\/li><li>Replacement parts or components;<\/li><li>Repair or rework;<\/li><li>Replacement of an eligible product;<\/li><li>A partial refund;<\/li><li>A full refund;<\/li><li>Another commercially agreed resolution.<\/li><\/ul><p>The appropriate resolution will be determined on a case-by-case basis. No specific resolution is guaranteed unless it is required by the applicable contract or confirmed in writing.<\/p><h2>9. Refund Amount and Processing<\/h2><p class=\"isSelectedEnd\">The approved refund amount, payment currency, payment method and processing schedule will be determined by the applicable contract or subsequent written agreement.<\/p><p>Any treatment of the following costs will also follow the applicable contract or written resolution:<\/p><ul><li>Original shipping charges;<\/li><li>Return freight;<\/li><li>Customs duties and taxes;<\/li><li>Insurance costs;<\/li><li>Inspection expenses;<\/li><li>Banking charges;<\/li><li>Currency conversion differences;<\/li><li>Handling or restocking costs;<\/li><li>Repair or rework expenses.<\/li><\/ul><p>ClearSight will provide written confirmation of an approved refund and the applicable processing arrangement.<\/p><h2>10. Damaged, Missing or Incorrect Products<\/h2><p class=\"isSelectedEnd\">Buyers should inspect the shipment promptly after delivery and follow the notice period and claims procedure stated in the applicable contract.<\/p><p>Where products appear damaged, missing or inconsistent with the confirmed order, the buyer should:<\/p><ul><li>Record the condition of the external packaging;<\/li><li>Take clear photographs and videos;<\/li><li>Preserve the original packaging and labels;<\/li><li>Record any visible damage with the carrier, where applicable;<\/li><li>Identify the affected product and quantity;<\/li><li>Avoid unnecessary installation, modification or disposal;<\/li><li>Contact ClearSight within the contractual notice period.<\/li><\/ul><p class=\"isSelectedEnd\">These matters will be reviewed according to the applicable contract, confirmed specifications, inspection records, shipping terms and supporting evidence.<\/p><p>Please also review our <a href=\"https:\/\/www.clearsightpetcn.com\/tr\/shipping-policy\/\">Kargo Politikas\u0131<\/a> for general information about delivery arrangements.<\/p><h2>11. Order Cancellation<\/h2><p class=\"isSelectedEnd\">Order cancellation is subject to the applicable contract and ClearSight\u2019s written approval.<\/p><p class=\"isSelectedEnd\">A cancellation request does not automatically cancel production, procurement, customization, packaging or shipping arrangements.<\/p><p>Any materials, production work, customization costs, banking charges, logistics expenses or other costs already incurred will be handled according to the applicable contract or a separate written agreement.<\/p><h2>12. Contact Information<\/h2><p class=\"isSelectedEnd\">For questions concerning an eligible contractual refund, return or order claim, please contact:<\/p><p class=\"isSelectedEnd\"><strong>Shandong ClearSight Uluslararas\u0131 Ticaret Ltd. \u015eti.<\/strong><\/p><p class=\"isSelectedEnd\"><strong>E-posta:<\/strong> <a href=\"mailto:chengguanaurora@163.com\">chengguanaurora@163.com<\/a><br \/><strong>Phone and WhatsApp:<\/strong> +86 150 6970 3696<br \/><strong>Location:<\/strong> Yanzhou \u0130l\u00e7esi, Jining, Shandong, \u00c7in<\/p><p>Please include the applicable order or contract number in your communication.<\/p><h2>S\u0131k Sorulan Sorular<\/h2><h3>Are all ClearSight orders eligible for a refund?<\/h3><p class=\"isSelectedEnd\">No. Refunds and returns are available only when they are expressly provided for in the applicable sales contract or subsequently approved by ClearSight in writing.<\/p><h3>How long do I have to submit a refund request?<\/h3><p class=\"isSelectedEnd\">The request must be submitted within the period stated in the applicable contract. This policy does not establish a standard return period for all orders.<\/p><h3>How long does refund processing take?<\/h3><p class=\"isSelectedEnd\">The processing schedule is determined by the applicable contract or written refund confirmation. There is no single processing period that applies to every order.<\/p><h3>Can customized or OEM\/ODM products be returned?<\/h3><p class=\"isSelectedEnd\">Customized and OEM\/ODM products are eligible only when the applicable contract expressly permits a return or refund, or when ClearSight approves another resolution in writing.<\/p><h3>Should I return a product before contacting ClearSight?<\/h3><p class=\"isSelectedEnd\">No. Products must not be returned without prior written authorization and confirmed return instructions from ClearSight.<\/p><h3>Who is responsible for return shipping and related costs?<\/h3><p>Responsibility for freight, insurance, duties, taxes, inspection expenses and other related costs is determined by the applicable contract or written return authorization.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>B2B Refund Policy for Veterinary &amp; Pet Equipment Orders This B2B refund policy explains the general refund and return review process for eligible veterinary and pet equipment orders placed with Shandong ClearSight International Trade Co., Ltd. Because product specifications, quantities, customization requirements, inspection arrangements, shipping terms and commercial conditions vary by order, returns and refunds [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-74","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.clearsightpetcn.com\/tr\/wp-json\/wp\/v2\/pages\/74","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.clearsightpetcn.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.clearsightpetcn.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.clearsightpetcn.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.clearsightpetcn.com\/tr\/wp-json\/wp\/v2\/comments?post=74"}],"version-history":[{"count":25,"href":"https:\/\/www.clearsightpetcn.com\/tr\/wp-json\/wp\/v2\/pages\/74\/revisions"}],"predecessor-version":[{"id":1546,"href":"https:\/\/www.clearsightpetcn.com\/tr\/wp-json\/wp\/v2\/pages\/74\/revisions\/1546"}],"wp:attachment":[{"href":"https:\/\/www.clearsightpetcn.com\/tr\/wp-json\/wp\/v2\/media?parent=74"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}